Stress

What you believe directly leads to how you respond to situations. Big growth periods in a business are often accompanied by stress and destabilization. Normal. How you and the team respond to it depends on what you believe. Is all destabilization bad? Is all stress bad? If you believe that, then you and your team … Continue reading Stress

Competence vs confidence

Competence matters way more than confidence. Confidence comes and goes. Get a less than desirable result and your confidence may wane. Failure, however, does not negate the reps you've taken, aka your level of competence. Competence breeds confidence. When you're in the proverbial arena, you can remind yourself that you've done the work to be … Continue reading Competence vs confidence

Rising to expectations, not occasions

People don't rise to the occasion, they fall to their level of training. You hear this Navy Seal maxim frequently in BTL. It's true. Here's an and - people often DO rise to expectations over time.  I've got a client whose boss just recently walked into their office and declared that they they were now … Continue reading Rising to expectations, not occasions