Diana, Jeff, Jennifer, and Angela…

Thank you Diana, Jeff, Jennifer, and Angela. Thank you.

Diana was the first person I met from Backroads. She has a can do attitude and lives service.

Angela was her Backroads partner for the week. She was the perfect match for Diana. They had this chemistry about them that just screamed, WE’VE WORKED TOGETHER FOR YEARS!! In actuality, they had not. They had, in fact, just met.

Jeff was a nice guy from Chicago. A successful businessman I’m sure…even though he never said so. You could just tell.

Jennifer was unbelievable. We called her “one of the sisters” because she was riding with her sister from New York. Jennifer was from L.A. and did not fit the part…wayyyyyy too nice.

These FANTASTIC FOUR helped get me and the Miss home last week.

These FOUR were our angels.

Jeff gave me his phone charger and allowed Miss to make all her calls to family and me to make all mine to the airlines.

Jennifer gave me a HUG. She gave me a hug right when I really needed it. Do you know what I mean? I was hurting. She sensed it. Others did too. She acted. Very cool.

Angela and Diana did it all. They gave us a great week touring the French countryside. They thought of everything on this trip. Talk about smiles…these two had contagious ones. They never ceased to amaze me with how easy they made it all seem. Then I got “the call.” Even I didn’t know what to expect from these two Angels.

I don’t know why I ever doubted.

Before they returned back from their road trip gathering the next days picnic lunch, they had arranged for a 5:30 am pickup by car. Not just any pickup mind you. They made sure we had a man to take us to our platform. A man who spoke French, not English, and had a heart for people. He not only took us to the platform, he helped us get our tickets. Angela and Diana also arranged for our train back to Paris. They made all this happen with 22 other people to care for. At 5:30 it was dark and cool. The taxi arrived….Angela and Diana were there too. They didn’t have to get up to see us off. They both chose to. Their kindness will never be forgotten.

I have a couple clients that use the slogan “we live service.”

Angela and Diana do not have a slogan.

They just LIVE IT.

They created a loyal customer named Chet. I will be sending friends, family, and clients their way. It is so rare to receive service. It is incredibly rare to receive good service. You and i never, ever forget personal service. Do we?

How does your team live service?

When a crisis occurs with your clients how do you react?

Do you understand the power that comes with a “real” hug?

What work are you willing to delay to “recharge” a member of your team?

Why?

Diana, Jeff, Jennifer, and Angela are seared in our memories.

What are you “searing” in the memories of your customers?

What are you “searing” in the memories of your team?

What are you “searing” in the memories of your family?

What are you “searing” in the memories of your friends?

Why?