Business…

Your business, just like ours, is not defined by how it works with its largest clients. Nearly every system treats the powerful people with respect whether they work inside or serve from the outside. Normal.

Excellent teams have developed standards and built a culture that focuses on how it treats the small clients and those with little to no power. When you interact with excellence it treats you with respect and demands you return the volley. Excellence is a habit. It’s not turned on and off based on power, position, or prominence. If you want bigger clients, serve your small ones well. If you want bigger clients, fire those (big or small) that treat your teams like trash. Do not lower your standards, leader. Consistency matters. People move. Unhappy clients talk a lot.

Live hard. Love ❤️ harder…