This morning, like nearly every morning, I told a leader a solid truth. He was wanting to know about holding people to performance standards and when to make the exception. Here’s the truth if you want a high performance culture. You do not make exceptions based on how much you like the particular performer who is falling below the bar. You do not make exceptions based on how much over the bar an unethical performer performs. You do not make exceptions based on how much potential you see or how much talent you know is there. You do not make exceptions because you simply need bodies now.

If you want a sustainable, high performance culture you make exceptions around effort. You see, leader, effort counts the most. If you have a performer who is missing the mark but putting forth world class effort, you make the exception here. Reward effort.

Sustainable high performance is rooted in endurance. Anybody can put forth “full thrust” for an hour, a day, or even a season. Whenever we study the elite, we see the melody line is their ability to put forth a full measure, season in and season out. The elite understand effort and endurance are under their control. Reward effort, coach. Reward effort, leader. Talent is over-rated. Playing nice is immaterial. Allowing unethical behavior is certain lawsuit city and eventually system suicide. Do not make exceptions here. Instead, make the exception around effort, friend.

Keep working. Good…

4 thoughts on “Exceptions…

  1. Chet – good one below. I saw a quote over the weekend I liked as well, I’m sure you’ve seen but thought I’d share as it connects with the key tenets of BTL.

    “You have the right to work, but for the work’s sake only. You have no right to the fruits of work. Desire for the fruits of work must never be your motive in working. Never give way to laziness, either.
    Perform every action with you heart fixed on the Supreme Lord. Renounce attachment to the fruits. Be even-tempered in success and failure: for it is this evenness of temper which is meant by yoga.
    Work done with anxiety about results is far inferior to work done without such anxiety, in the calm of self-surrender. Seek refuge in the knowledge of Brahma. They who work selfishly for results are miserable.”

    Have a great one! Ben

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