This morning, like nearly every morning, I told a leader a solid truth. He was wanting to know about holding people to performance standards and when to make the exception. Here’s the truth if you want a high performance culture. You do not make exceptions based on how much you like the particular performer who is falling below the bar. You do not make exceptions based on how much over the bar an unethical performer performs. You do not make exceptions based on how much potential you see or how much talent you know is there. You do not make exceptions because you simply need bodies now.
If you want a sustainable, high performance culture you make exceptions around effort. You see, leader, effort counts the most. If you have a performer who is missing the mark but putting forth world class effort, you make the exception here. Reward effort.
Sustainable high performance is rooted in endurance. Anybody can put forth “full thrust” for an hour, a day, or even a season. Whenever we study the elite, we see the melody line is their ability to put forth a full measure, season in and season out. The elite understand effort and endurance are under their control. Reward effort, coach. Reward effort, leader. Talent is over-rated. Playing nice is immaterial. Allowing unethical behavior is certain lawsuit city and eventually system suicide. Do not make exceptions here. Instead, make the exception around effort, friend.
Keep working. Good…