Most clients we work with speak too much and say too little. Fact. The transformational leader, flips this by mastering the art of listening. When the master listener opens her mouth a few searing, freakin’ magic words of wisdom trickle out. She usually only offers up one thing and then, just as we’re leaning in to drink more – she stops. Instead of blathering on, the transformational leader is ccd (clear, concise, and direct) and then asks the receiver what they heard. You see, friend, you and I don’t hear well. So, we assume the same is true for our team. We develop the virtuous habit of slowing down and asking the receiver what they heard. Without any fan fare, we simply accept that we will have to rinse and repeat until it’s squeaky clean – until the receiver gets it. This is a habit of master connectors. Is it one of yours?
Imagine you’re in a new city and driving from the airport to one of your new prospects. You put the destination in your iphone and head out of the rental lot. You relax and listen for instructions from your phone. Upon arrival at your first four way stop, you tune in awaiting instructions from your smart phone. Instead of just giving you the next move to make, your smart phone decides to be more efficient and spit out the next twelve turns to make. Your brain would freak and then freeze. Too much good information is not good. Fact.
“Turn right here,” I can handle.
So, leader, remember the same is true with your guidance. Even when given the green light, send less. Even when you are facing a horder of bad habits, send less correction. Even when you’re invited in after all these years, send less. Send less, my well intentioned friend. Even when you’ve mastered telling teammates what to do, send less. Instead, master the art of the question. Master getting your teammate to think more critically and owning their way forward. Make them tell you more. Send less. Good.
Live hard. Love harder (Thanks, Teeks)…