Start With Who

The Band has been team-reading a fine new book, Start With Why, written by blogosphere author and video host Simon Sinek. Simon says (sorry, I couldn't resist) that many companies get their stories bass ackwards in "starting with 'what' instead of 'why'." "Why" is Simon's shorthand for the core purpose of the enterprise. He maintains … Continue reading Start With Who

Coalesce

We have outlived the pyramid--the organizational model based on hierarchy and positional power. That structure was useful in an industrial, product-oriented economy when demand outstripped supply for goods and the need for change was limited. That model is really great at providing structure, solidity, and stasis. If you want and need the reassurance that tomorrow … Continue reading Coalesce

To lead IN loyalty, lead WITH it.

I am having so much fun these days. I have the privilege and opportunity to serve Ohio State and The Fisher College of Business by teaching one of the MBA-level courses there this Winter Quarter. The class I am teaching--Services Marketing--makes great use of my former corporate expertise in Managing Services Brands and Loyalty Marketing … Continue reading To lead IN loyalty, lead WITH it.