I met a favorite author last evening. Meg (Dr. Margaret) Wheatly is one of those authors The Band at BUILT TO LEAD really likes. She's written three major works that have had a global impact, including: Leadership and The New Science: Discovering Order in a Chaotic World. Very cool. Meg's got brains...and a couple of … Continue reading Meg
Category: High Performance Culture
Coalesce
We have outlived the pyramid--the organizational model based on hierarchy and positional power. That structure was useful in an industrial, product-oriented economy when demand outstripped supply for goods and the need for change was limited. That model is really great at providing structure, solidity, and stasis. If you want and need the reassurance that tomorrow … Continue reading Coalesce
To lead IN loyalty, lead WITH it.
I am having so much fun these days. I have the privilege and opportunity to serve Ohio State and The Fisher College of Business by teaching one of the MBA-level courses there this Winter Quarter. The class I am teaching--Services Marketing--makes great use of my former corporate expertise in Managing Services Brands and Loyalty Marketing … Continue reading To lead IN loyalty, lead WITH it.
Get Back
For people of my age, The Beatles were our generation's living proof of the maxim that sometimes, "the whole is greater than the sum of the parts." In that respect, The Beatles also confirm BUILT TO LEAD's tagline of "together we improve." The Beatles as a "system" had built-in synergy: all four were totally committed … Continue reading Get Back
Loyalty One
Some of the best times in my corporate career were spent with colleagues who became friends at a really cool company called "Loyalty One." How cool a name for a company is THAT? Check them out via the link on the left-hand side of our blog. So the team at Loyalty One--BAP, Petey, Beagle, B-kerr, … Continue reading Loyalty One
To MERGE takes PRACTICE
I had my 6th practice with the little software company a client bought last Fall. Finally, today was MAGIC. The first 5 practices you could sense F_ _ _-bombs going off all around. You could smell them. Feel them. Just not hear them. Not with the new "head of the system" present. The F_ … Continue reading To MERGE takes PRACTICE
Built to “SURVOLVE”
This blog post is for leaders only. Anyone reading this who doesn't lead something is excused. So, if you lead a large organization, stick around. If you lead a small team, stand by. If you lead a LIFE, read on! I wonder if anyone stopped reading this after the first paragraph. Say a prayer for … Continue reading Built to “SURVOLVE”
“Double Listening”
I was talking with Toto (aka Chet) Friday and we were reflecting on a paradox we feel all the time. If, as Jim Sullivan aptly puts it -- "the heart of performance is building TRUST, and the heart of building trust is just LISTENING" -- well, shouldn’t this be EASY? Most of us have had … Continue reading “Double Listening”
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