I remember it like yesterday. Complaining to Chet how many people on my team were underperforming. He asked to see our documented expectations. I told him I didn't have any written down, but assured him that the team has heard me say them 10,000 times. He just sat back, laughed, and told me it was … Continue reading Who sets the bar on your team?
Category: Team
Emotional intelligence at it’s highest and finest…
The best leaders are consistent—cool and calm under pressure without cracking or overreacting. They're intentional about building, first their core and then on the thousands of nuances that make them distinct. Recently, I practiced with a team asked to define the difference between 'react' and 'respond'. The difference is not just a nuance- it's a … Continue reading Emotional intelligence at it’s highest and finest…
Chet’s Gift
In a 1968 interview, John Lennon was asked to comment about George Harrison's growing mastery as a musician, and the impact that his deepening spirituality might have had on that growth. Lennon offered the following thought: "There's nothing unique or special about George; but what is INSIDE George...now that's incredible." That's the way I feel … Continue reading Chet’s Gift
Joye at Work
After our friend and partner, Larry Allen, passed away last May, I was called to care for his clients in Houston, Texas. I went down there to visit them in June to find out what they wanted to do. I had absolutely no expectation that any would want to continue with BUILT TO LEAD. As … Continue reading Joye at Work
To lead IN loyalty, lead WITH it.
I am having so much fun these days. I have the privilege and opportunity to serve Ohio State and The Fisher College of Business by teaching one of the MBA-level courses there this Winter Quarter. The class I am teaching--Services Marketing--makes great use of my former corporate expertise in Managing Services Brands and Loyalty Marketing … Continue reading To lead IN loyalty, lead WITH it.
Get Back
For people of my age, The Beatles were our generation's living proof of the maxim that sometimes, "the whole is greater than the sum of the parts." In that respect, The Beatles also confirm BUILT TO LEAD's tagline of "together we improve." The Beatles as a "system" had built-in synergy: all four were totally committed … Continue reading Get Back
Loyalty One
Some of the best times in my corporate career were spent with colleagues who became friends at a really cool company called "Loyalty One." How cool a name for a company is THAT? Check them out via the link on the left-hand side of our blog. So the team at Loyalty One--BAP, Petey, Beagle, B-kerr, … Continue reading Loyalty One
To MERGE takes PRACTICE
I had my 6th practice with the little software company a client bought last Fall. Finally, today was MAGIC. The first 5 practices you could sense F_ _ _-bombs going off all around. You could smell them. Feel them. Just not hear them. Not with the new "head of the system" present. The F_ … Continue reading To MERGE takes PRACTICE
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