Play back what you heard is the habit of master connectors. Why? Because every human has a hard time hearing, especially when the little voice in our head keeps turning up the volume on those old scripts we’ve failed to override.
So, leader, get in the habit of asking the team to play back what they heard after you spoke some freakin’ ccd magic. You’ll be amazed how many heard something different than what you thought you said. Remember, most conflict is simply a conversation to be had. Have it now. What do you believe?
Live hard. Love harder. Got it…
BUILT TO LEAD 