The best leaders are consistent—cool and calm under pressure without cracking or overreacting. They're intentional about building, first their core and then on the thousands of nuances that make them distinct. Recently, I practiced with a team asked to define the difference between 'react' and 'respond'. The difference is not just a nuance- it's a … Continue reading Emotional intelligence at it’s highest and finest…
Category: Trust
Our Own Worst Enemies
Do you lament the lack of engagement in your business? Is there a sense of mistrust in your culture? Got politics, silos and turf wars? Are your customers more interested in beating you down on price than sticking with you? I've just completed a study of three major analyses of TRUST. Sources: A dozen population … Continue reading Our Own Worst Enemies
Trust Busters
Trust is the foundation of belief, and belief is the mother of excellence. If you and your team hope to punch through the REAL glass ceiling--that being the one between mediocrity and excellence--you've got to find the ways to get to BELIEF. As Chester Scott would say, that's the one you want. I have been … Continue reading Trust Busters
To MERGE takes PRACTICE
I had my 6th practice with the little software company a client bought last Fall. Finally, today was MAGIC. The first 5 practices you could sense F_ _ _-bombs going off all around. You could smell them. Feel them. Just not hear them. Not with the new "head of the system" present. The F_ … Continue reading To MERGE takes PRACTICE
“Double Listening”
I was talking with Toto (aka Chet) Friday and we were reflecting on a paradox we feel all the time. If, as Jim Sullivan aptly puts it -- "the heart of performance is building TRUST, and the heart of building trust is just LISTENING" -- well, shouldn’t this be EASY? Most of us have had … Continue reading “Double Listening”
The CEO Carries Five Keys
Another very interesting week with clients building themselves and their organizations. Boiling down a lot of reading, research, experience, and current conversation with some gifted Builders and leaders, here are five crucial roles that can only be played by the top leader of an organization. Leaders come from every level, but no one has the … Continue reading The CEO Carries Five Keys
How are MY Ratios?
A BUILT TO LEAD fundamental for every leader in work AND life is watching their "ratios." NOT financial ratios, but the "vibes" (usually in the form of non-verbal cues in body language or tone) we all send to one another. Your "ratio" is the number of "positive vibes" you send versus "negative vibes". When we … Continue reading How are MY Ratios?
Four Eyes
I'm myopic, and have been since I was young. It's a fancy word for being nearsighted. I can still read without needing eyeglasses, but I need the specs for driving, sports, and for figuring out who's coming towards me down a long hallway. Kids call other kids who need glasses "Four Eyes!" This week, I … Continue reading Four Eyes
BUILT TO LEAD 